FREQUENTLY ASKED QUESTIONS

Get the answers to our most frequently asked electrical services questions here.

Working with Goanna Electrical

  • Hiring a professional electrician ensures that your electrical work is done safely, up to code, and meets industry standards. We have the expertise and experience to handle various electrical tasks, reducing the risk of accidents and ensuring the longevity of your electrical systems.

  • At Goanna Electrical, we pride ourselves on delivering exceptional service that goes beyond our customers' expectations. Our key differentiators include: Partnered services with electrical products on lighting and electrical control equipment. Goanna Electrical is part of Neca meaning we have upfront knowledge to the Australian Standards and are always kept up to date. Our Team at Goanna Electrical are young and nimble and have a can do attitude. So with a wide range of knowledge at our hands and bodies to match the work, you can be rest assured we complete what you ask with no complaints.

  • Goanna Electrical offers a comprehensive range of electrical services, including electrical installation, electrical repair, and electrical maintenance for residential and commercial properties in Pottsville, Tweed Heads, Murwillumbah, Banora Point, Kingscliff, Casuarina, Cabarita, Ocean Shores.

  • Scheduling an appointment with Goanna Electrical is easy. You can reach us at (+61) 408 672 680 or visit our website to submit a service request form. We will promptly respond to your inquiry and arrange a convenient time for our electrician to visit your property.

  • Our skilled electricians are equipped to handle a wide range of electrical projects, including but not limited to lighting installations, electrical switchboard upgrade installation, electrical wiring and electrical rewiring, electrical troubleshooting, circuit board repairs, and appliance installations. For more details visit our page here.

What To Expect

  • Yes, we encourage our customers to ask questions and seek clarification. Our knowledgeable electricians will provide clear explanations and answers to ensure you have a thorough understanding of the work being done and any electrical concepts involved.

  • Yes, we understand that every electrical project is unique. We take the time to understand our customers' specific requirements and provide tailored solutions that address their individual needs. Our electricians offer expert advice and guidance, ensuring the best outcome for each project.

  • We approach each project with meticulous attention to detail, professionalism, and a commitment to excellence. Our electricians conduct a comprehensive assessment of the electrical system, provide transparent and accurate quotes, and execute the work with precision, delivering exceptional results every time.

  • Customer satisfaction is our top priority. We strive to provide excellent service by actively listening to our customers' needs, offering personalised solutions, maintaining clear communication throughout the project, and ensuring complete satisfaction with the final results.

  • We appreciate feedback from our customers. If you have any feedback or require assistance after the completion of the electrical work, please reach out to us. We are committed to your satisfaction and will promptly address any issues or concerns you may have.

  • We are here to listen and address your concerns. If you have specific requirements or any concerns related to your electrical project, please communicate them to us. We value your input and will work with you to find the best solutions that meet your needs.

  • Yes, we assign a dedicated point of contact for each electrical project. This ensures that you have a direct line of communication with someone who is knowledgeable about your project and can provide timely updates or address any questions or concerns you may have.

  • Absolutely. We believe in keeping our customers informed about the progress of their electrical projects. Whether it's a small repair or a larger installation, our team will provide regular updates, ensuring you are aware of the status and any important developments.

Servicing Areas

  • Goanna Electrical is located in Pottsville NSW. We serve customers in Tweed Heads, Banora Point, Murwillumbah, Kingscliff, Casuarina, Cabarita, Pottsville, Ocean Shores and beyond.

  • Yes, in addition to our primary service areas, we also provide electrical services to surrounding locations. If you are unsure whether we cover your specific area, please contact us, and we will be happy to assist you.

  • At Goanna Electrical, we are dedicated to serving our customers. While our primary service areas are from Tweed Heads out to Murwillumbah and down to Ocean Shores, we may be able to accommodate requests from nearby areas as well. Please reach out to us to discuss your specific location.

  • Depending on the distance and travel time, there may be an additional charge for service outside of our primary service areas. However, we strive to keep our pricing fair and transparent, and any additional charges will be communicated to you upfront.

  • To confirm if Goanna Electrical serves your location, please contact us directly. We will be glad to assist you and provide information on whether we can accommodate your electrical needs in your specific area.

Response Time and Pricing

  • At Goanna Electrical, we prioritise timely service. We strive to respond promptly to service requests, providing quick turnaround times for scheduling appointments, resolving electrical issues, and completing projects efficiently.

  • We believe in fair and transparent pricing. While we offer competitive rates, we never compromise on the quality of our work. Our customers can trust that they are receiving excellent value for their investment with Goanna Electrical.

  • We understand that electrical emergencies require immediate attention. At Goanna Electrical, we strive to respond promptly to emergency calls. Contact us immediately at (+61) 408 672 680 if you have an electrical emergency, and we will make every effort to assist you as soon as possible

Warranty, Safety & Cerfificates

  • Yes, Goanna Electrical is fully licensed and insured. Our electricians are trained professionals who adhere to industry regulations and safety standards. With our insurance coverage, you can have peace of mind knowing that any unforeseen issues will be handled responsibly.

  • Yes, we stand behind the quality of our work. Goanna Electrical provides a warranty on our electrical services to ensure customer satisfaction. If you encounter any issues after our work is completed, please let us know, and we will address it promptly.Yes, we stand behind the quality of our work. Goanna Electrical provides a warranty on our electrical services to ensure customer satisfaction. If you encounter any issues after our work is completed, please let us know, and we will address it promptly.

  • Absolutely. Our electricians are not only licensed and certified but also undergo regular training to stay up-to-date with the latest industry practices and technologies. Our extensive experience and knowledge enables us to handle complex electrical tasks efficiently and effectively.

  • Safety is a core value at Goanna Electrical. We adhere to the highest safety standards and regulations to ensure the well-being of our customers and our electricians. Our team follows proper safety protocols, uses top-quality materials, and conducts thorough inspections to guarantee a safe electrical system.